Transport for London

Transport for London own, maintain and operate the tram network in South London, maintenance of trams and infrastructure including overhead power lines, substations, systems and signalling, P-way and civils.

Challenges Faced:
Scantime has assisted us with upskilling our maintenance technicians is various areas of systems and signalling. Most recently in PLC maintenance and fault finding which has reduced our reliance of expensive specialists.

Selection of Training Solution:
We selected Scantime as one of a number of providers due to recommendations received from staff members that had been on training provided by them in the past. There were selected as sole provider from the list due to the value shown from the training. Other suppliers did have cheaper options but they did not deliver the same level of detail and experience, they also did not have the same equipment to allow practical elements of the training so overall offered the best value.

This training now forms a vital part of our technician training process, specifically as Scantime were happy to make elements of the course bespoke to our systems and operation.

Results and Impact:
One of the reasons of embarking on this training programme is we have a trch support contract for issues that our team can eb resolved. The contract is expensive and if we require call out the cost goes into the thousands each time, it also is not a fast solution. Now our upskilled technicians are able to fault find more efficiently without the tech support saving us thousands each year whilst still factoring in the cost of training.

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