Terms of Sale of Training Courses

Background:

• These Terms of Sale set out the terms and conditions on which the Training Course are provided by Us to clients.
• Terms and information that are specific to the Training Course are set out in the attachment below for ease of reference but they will have the same effect as if set out in these Terms of Sale.
• Before You can purchase the Training Course, You must first accept and agree to comply with and be bound by these Terms of Sale and the attachment.
• These Terms of Sale, as well as any and all Contracts, are in the English language only.
• These Terms of Sale apply only to the sale of the Training Course.

1. Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

2. Contacting Us
2.1 If You wish to contact Us with general questions, or matters relating to the Training Course, The Training Course or Account, or Cancellations, you may contact Us by telephone at 0800 756 1011, by email at hello@scantime.co.uk, or by post at Scantime, 7 & 8 Delta Bank Road, Metro Riverside Park, Gateshead, NE11 9DJ.

2.2 To make a complaint, see Clause 13.

3. The Training Course, Pricing and Availability

3.1 Minor changes may, from time to time, be made to certain Training Course, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Training Course and should not normally affect Your use of that Training Course. However, if any change is made that would affect Your use of the Training Course, suitable information will be provided to You.

3.2 In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Training Course. If We do so, We will inform You at before the changes are due to take effect. If You do not agree to the changes, You may cancel the Contract as described in clause 10.

3.3 Where any updates are made to the Training Course, that the Training Course will continue to match Our description of it as provided to You before You purchased the Training Course for access to the Training Course. Please note that this does not prevent Us from enhancing the Training Course, thereby going beyond the original description.

3.4 All prices are checked by Us before We accept Your order. In the unlikely event that We have shown incorrect pricing information, We will contact You in writing to inform You of the mistake. If the correct price is lower than that shown when You made Your order, We will simply charge You the lower amount and continue processing Your order. If the correct price is higher, We will give You the option to purchase the Training Course at the correct price or to cancel Your order (or the affected part of it). We will not proceed with processing Your order in this case until You respond. If We do not receive a response from You within 14 days, We will treat Your order as cancelled and notify You of this in writing.

3.5 If We discover an error in the price or description of the Training Course after Your order is processed, We will inform You immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform You of such an error and You do wish to cancel the Contract, please refer to Clause 9.

3.6 All Prices are shown exclusive of VAT. If the VAT rate changes between Your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

4. Orders – How Contracts Are Formed

4.1 You may book a Training Course directly through our online booking platform or contact us by telephone. If booking by telephone, we will manually process your booking and discuss any specific requirements for your Training Course. Whether booking online or by telephone, you will receive details of the Training Course, including the Course Fee, Training Venue, Start Date, and duration. Before finalising your booking, you will have the opportunity to review and, if necessary, amend your order. Please ensure that all details are correct before completing your booking.

4.2 If, during the order process, You provide Us with incorrect or incomplete information (including any incorrect or incomplete information about You or the type of Training Course that You require) please contact Us as soon as possible. If We are unable to process Your order due to incorrect or incomplete information, We will contact You to ask to correct it. If You do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel Your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of the Training Course that results from You providing incorrect or incomplete information.

4.3 Your booking constitutes a contractual offer to purchase the Training Course, which We may, at Our sole discretion, accept. Acknowledgement of receipt of your booking (whether online or via telephone) does not mean that We have accepted it. Acceptance will be indicated by Us sending You a Course Confirmation email. Only once We have sent You the Course Confirmation will there be a legally binding Contract between Us and You.

4.4 The Course Confirmation shall contain the following information:

• Confirmation of the Training Course ordered including full details of the Training Course, the Training Venue from where the Training Course shall be held;
• An invoice itemising the Course Fee for Your Training Course including, where appropriate, taxes, and other additional charges; and
• The duration of the Training Course (including the dates and times the Training Course shall commence).

4.5 In the unlikely event that We do not accept or cannot fulfil Your order for any reason, We will explain why in writing.

4.6 Any refunds due under Clause 7 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

4.7 Refunds under Clause 7 will be made using the same payment method that You used when purchasing the Training Course.

5. Payment for the Training Course

5.1 Subject to any alternative agreement, Payment for the Training Course must always be made at least 30 calendar days in advance of the first day of the Training Course.

5.2 If You do not make any payment due to Us at least 30 calendar days in advance of the first day of the Training Course, We may suspend Your access to the Training Course. If You do not make payment within 7 days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

5.3 If You believe that We have charged You an incorrect amount, please contact Us at hello@scantime.co.uk as soon as reasonably possible to let Us know.

6. Provision of the Training Course

6.1 You and Your staff (where applicable) are required to comply with the standards of conduct set out in the Schedule to this Agreement, as may be updated by Us from time to time. Additionally, You and Your staff must follow any reasonable instructions given by Us or the Tutor during the Training Course.

6.2 If You or any of Your staff fail to comply with the standards of conduct or reasonable instructions, We reserve the right to remove the offending individual(s) from the Training Course with immediate effect.

6.3 In the event of removal under this clause, You will not be entitled to any refund of the Course Fee, nor will You be permitted to rebook the Training Course unless expressly agreed by Us in writing.

6.4 We undertake to make available to You on these Terms of Sale the Training Course but if You choose not to attend or make any permitted use of some or all of that the Training Course or, for any reason not attributable to Us, You are unable to do so, You will not be entitled to any refund.

6.5 If We need to change the Start Date and or Duration or Training Venue of the Training Course for any reason, We will inform You in advance of the suspension and explain why it is necessary (unless We need to suspend availability for an urgent or emergency reason, in which case We will inform You as soon as reasonably possible after suspension). If the suspension lasts (or We tell You that it is going to last) for more than 28 calendar days, You may end the Contract.

6.6 We may suspend provision of the Training Course if We do not receive payment on time from You. We will inform You of the non-payment on the due date, however if You do not make payment within 7 days of Our notice, We may cancel the Contract.

6.7 Unless We have expressly agreed otherwise with You, We reserve the right to assign Tutors to each session of the Training Course at Our discretion. Where a Training Course comprises more than one session, We may assign different Tutors to different sessions. However, We will endeavour to minimise changes of Tutors from one session to the next for the same Training Course. Any Tutor assigned by Us to any session will be appropriately qualified and/or experienced at a level suitable for delivering the content of that session.

6.8 We will use reasonable endeavours to deliver all Training Courses with reasonable care and skill. However, We do not warrant or represent that participation in a Training Course will result in the attainment of any specific qualifications or guarantee any particular outcomes.

6.9 Where a Training Course includes evaluations or examinations leading to a qualification, as detailed in the Course Confirmation, We do not guarantee that You or Your staff will achieve the qualification. Participation in any Training Course does not guarantee that You or Your staff will achieve any specific results, skills, or competencies or be able to perform work to a particular level. Our commitment is solely to provide the training as described in the Course Confirmation. We will not undertake any additional work or provide services beyond those expressly detailed in the Course Confirmation.

6.10 If You are providing the training venue for the delivery of the Training Course, the following requirements must be met to ensure a suitable environment for the training:

• Capacity and Space: The training room must comfortably accommodate up to 9 individuals (1 tutor and 8 learners).
• Furniture: A table and chair must be provided for each learner and the tutor. Additionally, 2 separate tables must be available for training kits.
• Power Supply: The room must have ample 240v power points to support the use of necessary equipment.
• Presentation Equipment: The venue must include a TV screen or projector to host the presentation.
• Internet Connectivity: Wifi access must be available, or there must be adequate 4G mobile signal coverage for internet use.

6.11 It is Your responsibility to ensure the venue meets the requirements set out in clause 6.4 prior to the Start Date of the Training Course. If the venue does not meet these requirements, We reserve the right to reschedule or cancel the Training Course, and You may be liable for any associated costs.

7. Licence

7.1 We will own or licence (and retain) all intellectual property rights (at all times throughout the world) in all the Training Course and the Course Materials. We will grant You a limited, non-exclusive, non-transferable, non-sublicensable licence for You to access, participate in and use the Course Materials for the purposes of training You or Your staff, subject to the restrictions contained in Sub-Clause 10.2. The licence granted does not give You any rights in Our Training Course (including any material that We may licence from third parties).

7.2 The licence is granted under Sub-Clause 10.1 and you may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Training Course or the Course Materials (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

8. Changes to the Training Course

8.1 You may cancel the Training Course up to 30 days before the first day of the Training Course, and We shall issue You a full refund. If You cancel the Training Course less than 30 days but more than 7 days before the first day of the Training Course, We cannot offer a refund but may, at Our discretion, allow You to rebook the Training Course for another date (subject to availability) upon payment of an administration fee equal to 20% of the Price. Upon payment of the administration fee, We shall issue a new Course Confirmation.

8.2 If You cancel the Training Course less than 7 days before the first day of the Training Course or after the Training Course has commenced, no refund will be issued, and rebooking will not be available.

8.3 If You wish to exercise Your right to cancel under Clause 8, You may inform Us of Your cancellation in any way You wish. Cancellation by email or by post is effective from the date on which We receive Your message.

8.4 Refunds under this Clause 8 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which You inform Us that You wish to cancel.

9. Ending the Contract Because of Something We Have Done (or Will Do)

9.1 You may end the Contract at any time if We have informed You of a forthcoming change to the Training Course that You do not agree to.

9.2 If We have suspended availability of the Training Course for more than 28 days, or We have informed You that We are going to suspend availability for more than 28 days, You may end the Contract immediately.

9.3 If We inform You of an error in the price or description of the Training Course or the Training Course and you have not completed the Training Course, and You wish to end the Contract as a result, You may end it immediately. If You end the Contract for this reason, We will issue You with a full refund. You shall not be entitled to a refund if you have completed the Training Course.

9.4 You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation.

9.5 If You wish to exercise Your right to cancel under Clause 9, You may inform Us of Your cancellation in any way You wish.

9.6 Refunds under this Clause 9 will be issued to You as soon as possible, and in any event within 14 calendar days of the day on which You inform Us that You wish to cancel.

10. Our Liability

10.1 Subject to Sub-Clause 10.3, We will not be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity or loss of anticipated savings, or for any indirect or consequential loss arising out of or in connection with any contract between You and Us.

10.2 Subject to Sub-Clause 10.3, Our total liability to You for all other losses arising out of or in connection with any contract between You and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the Course Fee paid by you for the cancelled the Training Course under the contract in question.

10.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or Sub-contractors), for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot be excluded or restricted by law.

11. Events Outside of Our Control (Force Majeure)

11.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other similar or dissimilar event or circumstance that is beyond Our reasonable control.

11.2 If any event described under this Clause 11 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

• We will inform You as soon as is reasonably possible;
• We will take all reasonable steps to minimise the delay;
• To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
• We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of the Training Course as necessary;
• If the event outside of Our control continues for more than 28 calendar days and you have not completed the Training Course, We will cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 21 calendar days of the date on which the Contract is cancelled and will be made using the same payment method that You used when ordering the Training Course;

12. Complaints and Feedback

12.1 We always welcome feedback from Our clients and, whilst We always use all reasonable endeavours to ensure that Your experience as a client of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.

12.2 If You wish to give Us feedback about any aspect of Your dealings with Us, please contact Us in one of the following ways:

• By email, addressed to Chris Simm at hello@scantime.co.uk;
• By contacting Us by telephone on 0800 7561011.

13. How We Use Your Personal Information (Data Protection)

13.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and Your rights thereunder.

13.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy

14. Other Important Terms

14.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.

14.2 You may not transfer (assign) Your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

14.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

14.4 Without prejudice to the generality of Sub-Clause 17.3, where any member of Your staff accesses or uses the Training Course pursuant to the Training Course purchased by You, no contractual relationship will arise between Us and that member of staff, You and that member of staff will not be deemed to be an agent of the other in connection with the Training Course, and We will have no responsibility or liability to that member of staff for the Training Course that they access or use or that We provide or fail to provide.

14.5 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

14.6 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

14.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to the Training Course, We will give You reasonable advance notice of the changes and provide details of how to cancel if You are not happy with them.

15. Law and Jurisdiction

15.1 These Terms of Sale, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

15.2 Any disputes concerning these Terms of Sale, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.

SCHEDULE: Your conduct during the Training Course

1. Attendance and Punctuality

You are expected to attend all scheduled sessions of the course.

Please arrive on time for each session to minimise disruption to the Tutor and other attendees.

2. Participation and Engagement

You should actively participate in all interactive elements of the course, including discussions, activities, and group work.

Be prepared for each session by completing any required pre-course work or readings.

3. Respect and Professionalism

Treat all participants, Tutors, and staff with respect, courtesy, and professionalism.

Engage in discussions and activities constructively and respectfully, valuing diverse opinions and backgrounds.

4. Confidentiality

Maintain confidentiality of any sensitive information shared during the course, especially during case studies or personal sharing sessions.

Do not record, photograph, or otherwise capture any part of the training without prior permission.

5. Use of Technology

Use mobile phones and other electronic devices considerately, ensuring they do not disrupt the training environment.

Devices should be set to silent mode during Training Courses unless their use is part of the course.

6. Health and Safety

Follow all health and safety guidelines provided by the Training Venue and the Tutors.

7. Feedback and Evaluation

Please provide constructive feedback on course content and delivery when requested, to help improve future training.

Complete any post-course evaluation forms honestly and thoughtfully.

8. Compliance with Training Venue Rules

Abide by all rules and regulations of the training venue, including no-smoking policies and designated eating areas.

Keep personal belongings secure and the training area tidy.

Last Updated: 25 March 2025