Terms & Conditions
Terms & Conditions
Please read these Terms and Conditions of Use carefully before using www.scantime.co.uk ('the Website').These Terms and Conditions apply to all users (Clients) of this Website including casual browsers.
All credit card transactions are conducted via secure PayPal Pro and their 128Bit Secure Server, no financial details are held by Scantime Engineering Ltd.
For online course purchases between 08:00 - 22:00 Hrs GMT Mon-Sun all year, your Login Username and Password will be emailed to you after purchase approval.
Training Centres: Tel: +44 (0)800 756 1011
HEAD OFFICE ADDRESS:
Scantime Engineering Ltd
7 & 8 Delta Bank Road
Tyne & Wear NE11 9DJ
Scantime Engineering Ltd are a Registered UK Company and members of:
EAL – UK Engineering Award organisation recognised training centre – (Reg: C001368)
UKRLP - UK Registered Learning Provider (Reg: 10029292)
NECC - North East Chamber of Commerce
NEESPR - North East England Service Provider Register
In these Terms and Conditions, 'we', 'us' and 'scantime' means: Scantime Engineering Ltd.
Registered Company 2004:
Scantime Engineering Ltd
Tel: +44 (0)800 756 1011
Which is the owner of this Website, and 'you' means the user of this Website. We reserve the right to withdraw all or part of the Website at any time.
By using this Website you agree to be bound by these Terms, the Privacy Statement and the Copyright Statement.
You acknowledge that you are responsible for making back-up copies of all your data and taking appropriate precautions against viruses, hacking, spyware and other types of computer misuse.
Whilst we try to ensure that the Website does not contain any error, defect, or malfunction, we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from the download or use of the Website or any materials made available via the Website.
You accept that you will not have a claim for breach of contract (either against scantime) or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses. We shall not be liable to you for any of the following types of loss or damage arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website:
Any loss of profits, loss of earnings, loss of anticipated savings, goodwill or revenue; any loss or corruption of data; or any indirect or consequential loss.
Amendments to the Terms
We reserve the right to amend these Terms from time to time. When we make a change we will update this page of the Website. We recommend that you revisit this page from time to time to ensure that you are aware of any changes that we have made to these Terms.
If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.
We cannot promise that access to the Website will be uninterrupted or error free. We reserve the right to suspend access to the Website between a scheduled maintenance window of 06.00 till 09.00 GMT. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of scantime. Should you experience any interruption to your course access, please contact support or your course Tutor for assistance.
These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.
Purpose of the Website
The purpose of the Website is to provide individuals and businesses a range of engineering courses, either online, at a training centre, products and any other services offered by scantime.
The materials on this Website are protected by our and by third party copyright and other intellectual property rights.
Third Party Links
These third-party links are provided for your convenience only and are accessed at yourown risk. Scantime is not responsible in any way for the content of any third party website or for goods or services provided by the operators of such websites.
Terms Applying if you join scantime as a Member
These Terms govern the process of registering as a member of scantime and the use of the facilities provided to scantime members.
Purchase and Registration
To purchase & register as a member of scantime you must be at least 16 years old. You agree that the information that you provide to us during purchase & registration and at all other times will be true, accurate, current and complete.
We may refuse to accept your application to register as a member of scantime for any reason in its absolute discretion.
When you register as a member of scantime you will be provided with a user name and password. You will be responsible for all activities that occur under your user name and password, you should take care to keep your user name and password confidential. You must notify us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to provide you with a new username and password if we believe that they are no longer secure.
We provide technical support to learners who have enrolled on a scantime course. If learners require technical advice they should always contact their scantime tutor in the first instance.
You acknowledge and accept that periods of downtime may be required in respect of the scantime IT infrastructure in the circumstances outlined in these Terms (dealing with unavailability of the Website) and that technical support may not be available during such periods of downtime. You accept that you will not have a claim for breach of contract (either against us or your scantime provider) or otherwise in respect of such period of unavailability.
Subject to the terms of any agreement we conclude with you if you enrol on a course via the Website, we reserve the right to withdraw all or part of the Website at any time.
Provision of the Services
Any additional Course Materials will be dispatched to you after your completion of the course unless otherwise stated in the course details. You will need to log on through the Website to access some of the online Course Materials. If you are already registered as a member of scantime, you can log on using the user name and password provided to you after purchase via email. If you are not registered as a member of scantime, you will need to do so and obtain a user name and password before you can access the course materials on-line.
Scantime does not warrant that the Services will be provided on an uninterrupted or continuous basis. Scantime reserves the right to carry out maintenance on the system (including the server) on which the Services are hosted and to take it out of service at any time. Contact support if you have access problems and they will assist you.
Scantime can provide free use of professional PLC SCADA software using our remote access to our servers. Students are not allowed to download the PLC SCADA software into their own computers, however they can transfer any written programs using the FTP facility to have on their own computers, or printout their programs on the servers PDF printers. Scantime reserve the right to determine the length of time a student has to the servers, this to provide a fair access for all students. No access is allowed once the student has completed their training.
The use of scantime's PLC SCADA software is restricted to course exercise use only, any student found using the professional software for commercial development or personal gain in providing professional services Scantime can take legal action and seek financial compensation for such use.
You can log onto the Website from any computer with the correct specifications and security setup using your assigned user name and password.
Scantime also provides technical support to learners. Requests for technical support outside our opening hours will be via Scantime Learner Services helpline (see end of T&C's). Scantime will use reasonable skill and care in providing any technical support and will use reasonable endeavors to ensure that technical support is available to you. However, scantime cannot guarantee uninterrupted availability of technical support.
Tutorial support will be provided on a first-come first-served basis. Tutorial support in the scantime training centre will be available during the normal opening hours of the scantime training centre.
Should we detect that your account – use of our service is being abused, or disrespect is being given to our tutors, we reserve the right to close your account and disable access.
Scantime eLearning courses will be available to you 24/7 unless we encounter any technical difficulties, which we will endeavor to correct as soon as we can. All courses are available for 12 months from date of purchase, should you request to continue learning after this period a fee may be payable. Scantime reserve the right to change course format delivery as the Lifetime of the course format becomes out of date as technology changes, this is to enhance the students experience in learning, the student will still be able to access their course format for up to 12 months after their purchase, after this period scantime reserve the right to close access to the old course as its life cycle ends.
Scantime reserve the right to alter or remove course content if it feels the topics or statements are no longer relevant for that level of tuition.
Your Right to Cancel the Course
Once you have enrolled for an eLearning Course, should you decide that you wish to cancel your enrolment, you may do so provided that you notify Scantime that you wish to cancel your enrolment within 72 hours after despatch of username and password; and during that period you have not accessed the Course Materials or obtained tutorial support. All cancellations of payments made by Credit/Debit card, PayPal, Google Checkout, electronic financial transfers, via Bank, Western Union, Cheque payments or other will incur an administration charge and any setup charges incurred by Scantime Engineering Ltd, such refunds will have to be applied for in writing providing full details on the transfers made, cancellation forms will be posted and have to be completed in full. When refund application forms have been received and charges have been approved, a cheque payment will be raised within approx 4-6weeks. Refunds will not be made via electronic financial transfers and will only be paid to the person who made the payment (for foreign payments, refunds will only be made in UK GB pound sterling, exchange rates may affect amount refunded, which may be less than originally paid).
To cancel a paid Training Centre course - Any booking fees cannot be refunded and additional charges may apply, however a full refund less booking and admin fees is only given if we receive your cancellation in writing at least 8 weeks before the course date, a 50% refund less booking and admin fees is available if you cancel 5-7 weeks before the course and no refunds are available if you cancel less than 5 weeks of the course date. However, if a client does not want a refund or is ineligible, as a gesture of goodwill we can provide an alternative offer to attend on another date subject to availability with no refund (NB: additional rebooking fees may apply if re-scheduled outside eligible period, please check with our support desk). When refund application forms have been received and charges have been approved, a cheque payment will be raised within approx 4-6weeks. Refunds will not be made via electronic financial transfers and will only be paid to the person who made the payment (for foreign payments, refunds will only be made in UK GB pound sterling, exchange rates may affect amount refunded, which may be less than originally paid).
Onsite training course cancellations: Scantime Engineering Ltd reserve the right to charge for any preparation or other work required to be carried out prior to the course and can be deducted from any payments made in advance of the training. If the training site is unsafe and could threaten the welfare of trainees, lecturer(s) and/or any other individuals, Scantime Engineering Ltd also reserve the right to postpone or cancel any onsite training, and also charge for any work done and charge for any losses incurred due to postponement or cancellation. Scantime Engineering Ltd accept no responsibility or liability for any losses or other incurred by the client or third party due to cancellation or postponement made due to safety issues identified by Scantime Engineering Ltd. Scantime Engineering Ltd are willing to consider provide another venue when the safety issues have been addressed, and have been inspected by Scantime Engineering Ltd. Additional charges may be necessary to cover additional inspection work, and any other fees that Scantime believe are reasonable.
Bespoke training courses cancellations: Should the client cancel the training course before or during delivery, Scantime Engineering Ltd reserve the right to charge for the following: Any work done in preparing the course, Travel and accommodation costs incurred, Losses incurred due to lost time due to cancellation and any other fees related to the training that Scantime believe are reasonable.
Scantime shall have no liability to the Client for the quality or suitability of the Goods and provides no warranty in respect thereof and the Client shall indemnify Scantime against any loss, damages, costs, expenses or other claims arising in respect of the quality, safety or suitability of the Goods.
The liability of Scantime to the Client, whether for breach of contract, negligence or otherwise, shall not exceed the cost of the Goods provided to the Client in the preceding 12 months.
Quality of the services
We will use reasonable skill and care in the performance of the services. We will provide the services in accordance with the course description which is set out on the Website or which was made available to you at the scantime centre when you enrolled.
We do not make any commitment to you that the content of the services will meet any specific requirements that you have and we expect you to take reasonable care to verify that the course in question will meet your needs. We do not make any commitment to you that you will obtain any particular result from your receipt of the services or that you will obtain any particular qualification from your receipt of the services.
In the event that we recommend that you either enable cookies or download certain publicly accessible software to ensure that your computer is capable of accessing the Course Materials, you do so at your own risk.
We reserve the right from time to time to change the amount of the Course Fee. The current Course Fee for any course at any given time will be displayed on the Website or notified to you by the scantime centre. In the unlikely event that due to a technical error, the amount of the Course Fee is incorrect, we will notify you as soon as we reasonably can. You may then be entitled to choose between receiving a refund of the monies that you have paid to us (in which case you will not be enrolled on the course) or to pay the balance of the Course Fee to us.
In the event that you are not satisfied with any aspect of the services, please contact us at the address given below.
The continued use of the Website following any changes to the Terms will mean that you accept such changes.
You can contact us:
Scantime Learner Services helpline by telephone 0800 756 1011 between [09.00 and 16.30 Mondays to Fridays] GMT;
by email at firstname.lastname@example.org or
by post at:
Scantime Engineering Ltd
7 & 8 Delta Bank Road
Tyne & Wear NE11 9DJ
Copyright - Scantime Engineering Ltd (c) 2004, 2016, 2017 to present day.